Can I return or exchange my order?
Yes! Merchandise may be returned within 30 days of purchase for a full refund in the original form of payment. Merchandise must be in new condition with original packaging. Merchandise may also be exchanged within 30 days of purchase for the correct product size. KidzStuff does not refund original shipping fees, only the amount of the merchandise purchased. KidzStuff is not responsible for return shipping charges or lost or damaged shipments.
How do I return or exchange my order?
To proceed with the return or exchange, please follow the steps listed below:
- Email KidzStuff at firstname.lastname@example.org to request a return authorization (RA) number.
- KidzStuff will send you the RA number, mailing instructions and the shipping address via e-mail.
How long will my refund take?
Ground shipping can take up to 8 business days, depending on the shipping distance. Once we have received the merchandise you returned, we will process the return as quickly as possible and issue your refund. Please allow up to 10 business days for the return to be posted to your original method of payment.
If you have any questions, contact us today. KidzStuff is happy to help!